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Q: What payment methods do you accept?
A: At Pipeapple, we prioritize convenience and security for our eco-conscious, tropical-loving customers.
We gladly accept a variety of payment methods, including all major credit cards, PayPal, Crypto via UTrust, and Bank Transfer. Our secure checkout system guarantees a safe and seamless transaction experience, allowing you to effortlessly bring home your handcrafted Pipeapple bongs and accessories.
Q: Do you offer payment plans or financing options?
A: We currently do not offer payment plans or financing options. However, we regularly run promotions and discounts to provide our customers with the best possible value.
Q: How long will it take for my order to be processed and shipped?
A: We strive to process and ship your order as quickly as possible. Typically, orders are processed and dispatched within 1-2 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track your package's progress.
Q: What are the shipping costs & delivery times?
A: Shipping costs for orders within the EU are €9.99, with free shipping available for orders over €150. For the rest of the world, shipping costs are €19.99, with free shipping on orders over €300. Delivery times vary depending on the destination, but we use DHL to ensure a fast and reliable delivery service.
Q: Do you ship internationally?
A: Yes, we proudly offer worldwide shipping! However, please be aware that international orders may be subject to customs fees, import taxes, or other charges upon arrival in the destination country. These charges are the responsibility of the customer and may vary depending on the specific regulations of the destination country.
Q: How do I clean and maintain my Pipeapple bong?
A: Please refer to our Pipeapple Bong Care Guide, which provides detailed instructions on cleaning, maintenance, storage, and usage.
Q: Are your products eco-friendly?
A: Absolutely! At Pipeapple, we're passionate about protecting our planet and creating eco-friendly products that bring joy to our tropical-minded customers.
Our wooden bongs are crafted from sustainably sourced teak wood, promoting responsible forestry practices and minimizing environmental impact. Moreover, our packaging and shipping processes are entirely plastic-free, helping reduce waste in our oceans and landfills.
We also partner with Shopify Planetto offset CO2 emissions for every shipment, actively contributing to a greener future. And because we care about the people behind our products, we adhere to fair trade practices, ensuring ethical treatment and fair compensation for our skilled artisans.
Q: What makes Pipeapple bongs unique?
A: Pipeapple bongs combine traditional craftsmanship with modern design, resulting in premium smoking accessories that elevate your sessions to new heights. Our bongs are meticulously handcrafted from high-quality teak wood, providing a superior smoking experience while showcasing unparalleled artistry and attention to detail.
Furthermore, our tropical-inspired designs make Pipeapple bongs a stylish and eco-friendly addition to your smoking collection.
Q: What are the dimensions of your bongs?
A: Our Pipeapple bongs come in various sizes to cater to different preferences and needs. Please refer to the product description of each bong for specific dimensions and details.
Q: Do you offer gift options for your Pipeapple products?
A: Absolutely! We understand that our handcrafted Pipeapple bongs and accessories make for the perfect gift for your eco-conscious, tropical-loving friends and family. To make gifting a breeze, we offer gift cards, allowing your loved ones to choose their favorite Pipeapple treasures.
Additionally, don't miss our exclusive merchandise collection, which features unique, tropical-inspired designs that make for unforgettable presents. 🎁
Q: Can I customize my Pipeapple bong or request a custom design?
A: At Pipeapple, we celebrate individuality and unique tastes!
If you're interested in customizing a Pipeapple bong or requesting a bespoke design, please fill out our contact form with your customization requirements.
Our team will review your request and get in touch with you to provide a quotation and discuss the possibilities of bringing your one-of-a-kind tropical creation to life.
Q: Do you offer wholesale or retail partnerships for stocking Pipeapple products?
A: We're thrilled you're interested in stocking our tropical treasures! Please fill out our contact form, and a member of our team will be in touch to discuss partnership opportunities and provide more information.
Q: Where are Pipeapple products made?
A: Our products are handcrafted by skilled artisans in Northern Thailand. We work closely with local craftsmen to ensure the highest quality and ethical production standards.
Q: What is the Pipeapple difference?
A: The Pipeapple difference lies in our commitment to exceptional artisanship, eco-friendly materials, and unmatched functionality. Our products are designed to provide a unique, luxurious smoking experience while minimizing environmental impact. Learn More about us ➡️
Q: How can I get in touch with the Pipeapple customer support team if I need assistance?
A: We're always here to help you navigate your way through the lush world of Pipeapple! If you have any questions or need assistance, please visit our customer support page and submit your query.
Our friendly and knowledgeable team will get back to you within 24 hours, ensuring you have a smooth and delightful experience with Pipeapple. 🍍
Q: What is your return policy?
A: We offer a 30-day return policy for unused, undamaged items in their original packaging. Please contact our customer support team to initiate a return.
Q: How do I request a refund or exchange?
A: To request a refund or exchange, please contact our customer support team with your order number and details about the issue. We will provide you with instructions on how to proceed.
Q: When will I receive my refund?
A: Refunds are typically processed within 5-7 business days of receiving the returned item. The refund will be issued to your original payment method.
